Harpoon Brewery
Operations & Marketing in Boston
Professional Summary
Core Competencies
Process Optimization
Manufacturing workflow improvement, bottleneck identification, and quality control implementation to maximize operational efficiency and throughput.
Customer Experience Design
Visitor center operations, event programming, and service optimization strategies to enhance customer satisfaction and drive revenue growth.
Workplace Safety & HSE
Health, safety, and environmental standards implementation in manufacturing environments to ensure compliance and reduce workplace risks.
Comprehensive Business Operations Experience
Cross-functional role spanning operations and marketing at one of New England's most successful craft breweries during a period of rapid growth
My experience at Harpoon Brewery provided invaluable exposure to every aspect of a fast-growing business, from production operations to customer-facing marketing initiatives. Working in both the cellars and packaging operations gave me hands-on experience with manufacturing processes, while managing the visitor center operations exposed me to customer experience design and revenue optimization.
This dual perspective across operations and marketing sparked my lasting interest in process improvement and workplace health, safety, and environmental (HSE) standards. The experience demonstrated how operational excellence directly impacts customer satisfaction and business growth.
Key Projects & Achievements
Packaging Operations Transformation
Managed the operation of a packaging line, implementing process improvements that resulted in a 4x increase in product throughput. Focused on optimizing workflow efficiency, reducing bottlenecks, and establishing quality control measures that significantly enhanced production capacity while maintaining product quality standards.
Visitor Center Revenue Growth
Assisted in management of the visitor center, implementing customer experience improvements and operational enhancements that grew weekly visitors approximately 4x and revenue more than 4x. Developed and executed marketing initiatives, event programming, and service optimization strategies that significantly expanded the brewery's direct-to-consumer revenue stream.
Comprehensive Operations Exposure
Gained hands-on experience across all brewery operations including cellars, packaging, and customer-facing marketing functions. This comprehensive exposure provided deep insights into manufacturing processes, quality control, inventory management, and customer experience design across a rapidly growing craft brewery operation.