ReturnKey
Returns management software for e-commerce sellers
Fast facts:
- Outcome: Exited (2022)
- Company active: 2020-current
- Funding raised: Undisclosed
- Category: E-commerce / Reverse logistics
Problem Statement: Returning items purchased online in Southeast Asia is an expensive hassle for sellers and consumers.
E-commerce volumes in Southeast Asia continue their strong growth, yet the experience of returning an item purchased online remains a UX nightmare for consumers and an operational bottleneck for sellers.
- Low average order value (AOV) and resulting focus on customer acquisiton at the expense of improved UX
- Prevailing cultural attitudes against, and unfamiliarity with, returning items
- Lack of technological sophistication
ReturnKey's Solution: Plug-and-play returns management software for online sellers
ReturnKey develops and sells market-leading returns management software that allows online sellers to deliver a fully-automated, self-service returns experience to customers that is tailored to that seller's own return policy.